However, this has led to many companies – particularly those in the NDIS, operating on a shaky budget or, in certain instances, even shutting down completely. However, on the other hand, we’ve witnessed many companies thriving despite the restrictions and limitations caused by Covid-19.
At Fronto Advisory, a leading NDIS registration consultant in Australia, we aim to fill this need with extensive advice on the NDIS. In this article, we present four budget-conscious strategies you, as an owner of a business or manager who works in the field of the NDIS, or any other community service, can implement as of today (and at no cost!) to prepare for unexpected events.
1. Take a break
2. Learn more about your clients
If you take the time to understand your ideal customers and what motivates them to choose you as a service provider, you can begin to determine how to promote your products and services to better cater to their needs while also increasing client retention. The most important areas to consider are:
- Types of referrals and patterns of wait-list inquiries (shows you the need in your region) and
- Clients request additional services that are not currently offered.
3. Spend some time browsing your website
In 2022, it’s not enough to have an online presence. It is essential to consider the website you have created as the most important tool for generating leads. Like everything else you do in your company – it should be nurtured and enhanced to ensure it’s always working to the highest level. If you’ve got a website already in place, spending the time to complete a thorough web audit is an easy step to get started on future-proofing your business.
The same approach is applied to compliments and complaints to ensure that you continue to provide the best practice service, which will empower your staff while reminding your clients of why they chose you as their service provider.
This is also the chance to acknowledge employees who have done more than they could in providing outstanding service to your clients. Retain your staff and avoid costly HR mistakes.
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