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4 Effective Tactics NDIS Providers Can Implement Right Now

It’s no secret that COVID-19 have left a lot of organisations working in the field of community services struggling to fund their costs, retain clients, and secure their futures simultaneously.

However, this has led to many companies – particularly those in the NDIS, operating on a shaky budget or, in certain instances, even shutting down completely. However, on the other hand, we’ve witnessed many companies thriving despite the restrictions and limitations caused by Covid-19.

At Fronto Advisory, a leading NDIS registration consultant in Australia, we aim to fill this need with extensive advice on the NDIS. In this article, we present four budget-conscious strategies you, as an owner of a business or manager who works in the field of the NDIS, or any other community service, can implement as of today (and at no cost!) to prepare for unexpected events.

1. Take a break

We’re not suggesting that you should take the day off. We suggest you get yourself (and most likely your management team) removed from your typical operating environment and set aside time for strategic planning. Removing yourself from the typical environment may give a fresh perspective. This could be done from home, a coworking space, a cafe, or even a park in your local area. Take advantage to reflect on the reasons behind your job and the way you do it. Removing yourself from the routined environment will allow you to focus on establishing (or redesigning) an approach that will ultimately propel your business ahead.

2. Learn more about your clients

You’ve noticed decreased engagement when you consider past and present customers. This is your chance to imagine yourself in the shoes of their clients. What are the issues your clients face today? Are the services you provide in line with their requirements? When you’re in a time of uncertainty, it is important to keep in mind that everyone feels the effects. Although your company may be facing uncertainty, it is crucial to recognize that your customers are experiencing similar, or increased, feelings of anxiety. This can lead to adjustments in their decision-making process and how they decide to engage or seek out your product or service.

If you take the time to understand your ideal customers and what motivates them to choose you as a service provider, you can begin to determine how to promote your products and services to better cater to their needs while also increasing client retention. The most important areas to consider are:
  • Gender;
  • Age;
  • Location;
  • Types of referrals and patterns of wait-list inquiries (shows you the need in your region) and
  • Clients request additional services that are not currently offered.

3. Spend some time browsing your website

When was the last time you took an objective glance at your website? Sat down and analysed every single page, every form, and element of content?

In 2022, it’s not enough to have an online presence. It is essential to consider the website you have created as the most important tool for generating leads. Like everything else you do in your company – it should be nurtured and enhanced to ensure it’s always working to the highest level. If you’ve got a website already in place, spending the time to complete a thorough web audit is an easy step to get started on future-proofing your business.

4. Reflect

Reflecting is a great opportunity to examine the areas where you can improve. Do not forget about the Feedback and Complaints register. A regular review of your register can give you real-time insights from your customers and help you make decisions that can alter your business’s image for improvement. Although, on the surface, some complaints are difficult to listen to (particularly when you believe you’ve provided top-quality service), however, they are the opportunity to learn and grow personally for your staff members – and in the context of business.

The same approach is applied to compliments and complaints to ensure that you continue to provide the best practice service, which will empower your staff while reminding your clients of why they chose you as their service provider.

This is also the chance to acknowledge employees who have done more than they could in providing outstanding service to your clients. Retain your staff and avoid costly HR mistakes.

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The NDIS provider registration is lengthy and complex. Leave the complicated to us and let Fronto Advisory handle everything from start to end; our team of experts will ensure that your provider application is perfect the first time.

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