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4 Things You Should Know About NDIS Service Agreements

The provision of services to NDIS participants requires a documented service agreement. There are a few factors to consider when creating a new service agreement or revising an existing one. This post covers five major topics NDIS providers should be aware of.

1. Language

Using technical terms may cause participants or their families to become confused. Try to avoid using jargon and if it is needed, define the term. 


It is critical to ensure that the agreement is written in plain English with short sentences. Basic phrase forms and plain English aids in better understanding. Clear and straightforward English also contributes to a sense of assurance regarding the terms of the agreement. Later arguments are less likely as a result of this.


While written language is crucial, we also urge that for some participants, it may also be beneficial to explain the service agreement through different methods. Some participants might have difficulty reading, utilising any other kinds of communication tools may help the participant understand better (e.g. audio description of the service agreement). 

2. Explaining The Services That Will Be Provided

The service agreement’s main goal is to describe the expectations of the services provided. This should include a “schedule of supports” that outlines each element of support, the time and day of the week that those supports will (usually) be delivered is an efficient approach.


Needs and circumstances of NDIS participants are likely to change, resulting in future revisions to the plan. As a result, information regarding the changes in support should be recorded in the service agreement.

3. Updates On Rate Limits & Agreement Terms

The NDIS Price Guide is updated regularly to reflect changes in labour costs and other variables that impact pricing. Your service agreement should detail out how rate adjustments will be communicated to the client and how other significant improvements to the agreement will be implemented.


Rate changes based on the updates in the Price Guide should not necessitate a re-signing of the agreement. The standard procedure is to give clients reasonable notice of the adjustments by giving them a copy of the revised rates. In most cases, a baseline of 14 days notice is sufficient. This should be noted in the service agreement on how notice of price revisions will be delivered. The procedure may differ depending on the client or the legally authorised personnel managing the participant. 

4. Recognise Who Has The Authority To Sign The Contract

It is important to note who has the authority to sign the service agreement. If the participant has an authorised person or nominee managing their plans, they need to be informed about the changes as well.

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