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NDIS Policies and Procedures Australia: Here’s Why They Matter

In a field as tightly monitored as the NDIS, having clear guidelines and policies is a major benefit for those who want to ensure high-quality services across their entire range.

However, in most cases, creating these documents is impossible for many, particularly at the beginning, when you have to put all of the regulatory assets in one place.

The NDIS Quality and Safeguards Commission has established certain guidelines to which providers are expected to adhere.

The NDIS Practice Standards and Their Importance

According to the NDIS Quality and Safeguards Commission Practice guidelines, “specify the quality standards to be met by registered NDIS providers to provide supports and services to NDIS participants.”

With this understanding in mind, standards can also be used in the same direction, giving the participants an idea of what level of quality they can anticipate.

To ensure that providers are doing their best, the commission has also issued what is known as “quality indicators” and some procedures and policies to be followed.

The guidelines for quality contains two of the following aspects:
  • A central module that provides the guidelines applicable to all NDIS service providers, regardless of the kind of services that they provide to their customers, and
  • Five specialised modules based on the support you provide to your participants (early child support, disability accommodations, and others).
The best part about these guidelines is that, while they are a little difficult to comprehend, they show what outcomes the NDIS are looking for at the top of every section. They are highlighted in a box as such:
When creating policies, use these boxes to assist you in identifying the desired objectives.

The NDIS Code of Conduct is a concise guideline that addresses ethical concerns of your NDIS business, goes hand in hand with practice standards.

What Are NDIS Policies & Procedures Australia?

During the application process, NDIS Quality and Safeguards Commission collaborates with you to make sure that you are able to provide the services you requested in a high-quality manner.

To ensure that NDIS providers follow these high standards, many NDIS providers are required to develop a set of internal procedures and policies that follow the particular modules which are relevant to the service they’d like to provide.

This is the distinction between them:
  • A policy is a statement of the provider’s intent to accomplish a particular thing and;
  • The procedure outlines how those intentions are translated into the real world.
So, do you require procedures and policies?


Remember that compliance isn’t just a one-time task. Inadequate management of these documents can result in many legal issues. Ensuring that your policies and procedures are kept to the utmost standards will help to avoid legal.

The majority of policies and procedures would require regular updates on various topics. Therefore, it’s essential to conduct good research and speak with a professional before deciding on the policies and procedures to create.

Doing What's Best For The Participant

Your aim as a service provider is to ensure that your clients feel secure and comfortable. Establishing clear guidelines and policies on all your services helps them feel more relaxed.

While creating these policies and procedures can be timely and difficult, this commitment to participants and to the NDIS community is to ensure that your services are always fair and of quality.

Doing the best for your company is ensuring that your participants get the best service.

Fronto Advisory Does It All!

Changing the lives of others is what your business is about. Helping your business succeed is what we are about. Save time, unnecessary headaches, and money by working with a team who is familiar with all NDIS policies and procedures in Australia. Fronto Advisory has assisted businesses in transitioning from sole traders to larger, more lucrative businesses.

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