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NDIS Provider Application: How to Register and Renew as an NDIS Provider

In order to help you register or renew your status as an NDIS provider, we’ve prepared this guide to help you get ready for the procedure. This guide will cover the five steps that are required for your NDIS registration or renewal as set out by the NDIS Quality and Safeguards Commission (NDIS Commission).

Renewing or registering your NDIS business is required for all territories and states.

1. Application

The first step in registering or renewing your status as an NDIS provider is to fill out the appropriate application form.

For new registrations, application forms can be found on the NDIS Commission website through their Applications Portal.

For registration renewals, you will need to log into the NDIS portal to access the application forms.

The NDIS provider application needs the following information, so it is crucial to prepare them:
  • Your organisation’s contact details
  • Corporate structure and financial sustainability
  • Key employees
  • Service profile
  • Areas of coverage for service/support
  • Registration groups that you would like to apply
Alongside with this application, you’ll need to conduct a self-assessment against the requirements as per the NDIS Practice Standards. Once the application has started, upload any relevant documents as supporting evidence and update any information as required. Be mindful that the application has a 60 day limit. If you do not make any updates or submit within 60 days, your application will be deleted.

As for registration renewals, this has to be done at least 3 months prior to your registration expiry date.

2. Audit

After submitting your application, the next step in the registration or renewal process for the NDIS provider is to conduct an audit.

You will need to hire an independent and certified quality auditor to carry out the audit. You can hire an auditor that has been listed on the NDIS Commissions website or, you can contact us to engage an accredited auditor.

The scope of audit will determine which audit you will require for your NDIS business; verification or certification audit. The type of audit required is dependent on the risk level for the service you’d like to provide to NDIS participants (e.g. high risk groups will require a certification audit).

3. Assessment

The auditor will report the findings to the NDIS Commission through an online portal.

The NDIS Commission will then assess the audit and application. They will review the findings of the audit and assess the organisation’s suitability against the submitted application.

Each suitability assessment conducted is a case-by-case basis. The assessment results will aid the NDIS Commission when making their decision to either register or renew the NDIS Provider registration.

4. Outcome

If your application is successful, you will be issued the Certificate of Registration. This will include your registration groups, the duration of your registration, and any terms and conditions attached to your registration. You must adhere to all registration conditions; the NDIS Practice Standards and the NDIS Code of Conduct.

If your application has been rejected, The NDIS Commission will provide reasons. To proceed with your application, the review has to be raised within three months of the NDIS Commission’s decision. If your request is still unsuccessful, you may request an additional review through the Administrative Appeals Tribunal.

5. Ongoing Compliance

For successful NDIS registrations, we congratulate you on your accomplishment! Going through the application process is one of the hurdles to overcome as an NDIS provider. Your business is now ready to take on clients and there are a variety of obligations to be aware of. These include:
  • Complying with all NDIS legislative requirements (e.g. NDIS Practice Standards)
  • Having an in-house complaints management system with resolution processes that allows participants to make complaints
  • An in-house incident management system that informs the NDIS Commission of reportable incidents
  • Make sure that all employees are screened against the NDIS Worker Screening Database
The NDIS Commission monitors all registered NDIS providers for compliance. They have the authority to terminate or suspend your registration.

NDIS Provider Registration Made Simple

The NDIS provider registration is lengthy and complex. Leave the complicated to us and let Fronto Advisory handle everything from start to end; our team of experts will ensure that your provider application is perfect the first time.

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