What does accreditation mean?
To note, accreditation and registration is used interchangeably.
Once your agency becomes accredited, it has been confirmed that it operates in line with the established rules and that the customers receive excellent services. This will help to improve your reputation in the home-care market and attract more customers to your services.
Who performs the accreditation process?
The importance of accrediting is to keep organisations accountable about their service quality. As part of the accreditation process, the Commission conducts several audits to keep a check on the organisation’s progress. They also carry out NDIS registrations in 2 ways:
- Verification: This is for NDIS providers who deliver low-risk services
- Certification: This is for NDIS providers who deliver high-risk services
The Commission will inform you if your company needs verification or certification. An in-depth assessment of your documents, policies and procedures will be carried out to ensure you are meeting the NDIS Practice Standards. Once this is confirmed, the Commission will grant you certification or verification.
What is assessed during the NDIS accreditation?
The accreditation process ensures that companies comply with established laws, rules, and regulations to satisfy their customers. It also assesses whether they document the training procedures and abide by their employees’ wage and hour laws. The company goes through a rigorous review to ensure that it meets the NDIS Practice Standards and Code of Conduct. Through this, the Commission ensures that:
- There are no complaints about the services
- There are no incidents of abuse or neglect
- No restrictive practices are being carried out
- Workers are working in compliance with quality and standard practices
- Risk and disaster management plans are in place
- Participants are charged correctly
Why is it essential to be an accredited provider?
- Accreditation will allow your agency to stand out among competitors.
- It will motivate your staff to deliver high-quality services, improving overall efficiency and productivity.
- You can use accreditation as a marketing tool to attract more customers to your agency since it will improve your company rating.
- Accreditation will also attract experienced and high-skilled staff to your organisation resulting in lower turnover and high employee engagement.
- It will allow your participants’ family members to feel relaxed and put their complete trust in your services.
- It will encourage you to constantly improve services and standards, making your customers satisfied at all times.
Looking for NDIS accreditation assistance?
Feel free to contact us and our knowledgeable team is ready to assist you.